È opinione comune che le attività svolte per la certificazione della qualità siano un male necessario per ottenere un “bollino” tanto agognato quanto inutile. Sono parzialmente d’accordo. Per esempio, mai mi è capitato che qualcuno mi chiedesse i certificati di qualità e i relativi manuali, ed una sola volta mi è accaduto che mi chiedessero…
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